Conditional Warranty Policy
Our warranty is a one time, in-store credit, worth half the total value of the plant material for one year after date of purchase. This does not include the cost of delivery and planting.
Sherwood nurseries takes 50% responsibility by providing customers with healthy plant material. The remaining responsibility is placed on the individual for the proper care and watering of all plants after time of purchase.
Warranty items will not be looked at nor redeemed until after May 31st.
1 YEAR WARRANTY 50% CREDIT
TERMS OF SALE
PROPER PLANTING AND WATERING GUIDELINES MUST BE FOLLOWED, OR THE WARRANTY IS VOID. (Please refer to our planting and watering instructions.
WARRENTY- 1 year on trees/shrubs. A one-time store credit for 50% of the original purchase price will be provided. (Excluding any delivery and planting costs)
Cedars, vines, and borderline hardy plants are guaranteed for 90 days of the same year purchase.
Original bill of sale must be presented along with product.
WARRANTY VOID FOR: SALE/DISCOUNTED ITEMS, improper planting, over or under watering, late spring frost, hail, insects, disease like fungus, rodents, wood mulch used up to the trunk of the plant, rock mulch placed over the root ball, use of weed barrier over the top of the root ball, improper transportation causing wind burn or damage. Planted in areas with inadequate drainage.
Extended warranties are offered at 15% of the cost of the plant.
Exchanges considered only on potted plants with bill of sale within 2 days of purchase. Plants must be in the same state as when purchased and not have been removed from their pot.
No CASH refunds on plant material, only exchanges or store credit.
Tree/plant orders/holds require a 50% non-refundable deposit. Must be picked up within 5 days of deposit/purchase or a 20% service fee will apply, unless prior arrangements have been made.
Any tagged trees or plants that are picked out to be picked up at a later date
or delivered must be paid in full and picked up within 7 days (exceptions on wire basket trees). Items not picked up within that time will incur a 20% service fee.
There is 90 day warranty on the following types of plant material:
- Perennials
- Cedars
No warranty on:
- All discounted/wholesale items
No warranty is provided for the following:
- Items damaged by animals
- Items damaged by machinery
- Improper planting procedures
- Third party damage
- Drowning (this includes):
- Items damaged by animals
- Septic or sump pump drainage
- Overwatering
- If landscape fabric is laid over top of the root ball.
- If plant material is planted within the drip line of the tree.
- Rock ontop of root ball in the first year of planting
- Wood mulch covering trunk of tree
- Also see invoice
To redeem your warranty:
Please call to get advice first. Because your plant may still be alive. Please provide pictures of the plant material, so that we can determine the possible cause of sickness/death. If Sherwood nurseries advises the use of your warranty after giving advice/reviewing pictures, we require proof of purchase (your original invoice). You can also refer to your invoice.
Do not remove your plant before talking to us!
Plants are living things and their survival depends upon the care that you provide. We are more than happy to provide our customers with information which we provide with every purchase of a plant on proper planting and maintenance techniques. Feel free to call with any questions or concerns, our staff is more than happy to help.